Computer Hacked?
What happens next?
What you should do first
- Disconnect your computer from the internet
- Power off your device
What we do next
We use an approved and highly reputable antivirus and anti-malware program to perform a full system scan.
Next, we search for unauthorized access through your computer’s logs and security settings to see if any unauthorized changes have been made or new accounts created.
We’ll restore it from backup if you have recently done so or restore it to a state before the compromise occurred. This will help ensure that the malware or unauthorized changes are removed.
We will update your software to ensure that your operating system, software applications, and antivirus programs are all up to date.
We run additional specialized scans for malware or rootkits.
We will most likely recommend enhanced security measures for you and take steps to improve your computer’s security.
Things you can do to protect yourself from future threats
Don’t ever allow someone you don’t know or trust to take control of your computer!
Having your computer hacked is undoubtedly an event that leaves a person feeling somewhat violated and vulnerable. Reflect on how this might have happened and take steps to avoid similar situations in the future. Our experts at Portage Electronics are here for support, repairs, or any troubleshooting issues that might come up in the future. Please don’t hesitate to reach out’s what we do, and no one is better at it than we are!
In-home service available for networking, pickups, and deliveries.
